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PrimaCARE, P.C.

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Positon: Medical Receptionist – Walk In
Location: Fall River, MA
Job Type: Full - Time

Job Description:

The Walk-In receptionist will be the first member of the staff to interact with the patient via their arrival or over the phone.  They play an integral role in the Patient/Prima CARE relationship. 
They will be responsible for a variety of activities in the front office including being aware of the reasons for patient to be seen, recognizing symptoms and prioritizing visits according to urgency.  The receptionist will create Tele/Audio Visits, DOT, Camp, Sports Physicals appointments, perform telephone reception, routing and screening calls, greeting patients/visitors, verifying demographic information, insurance coverage and scanning any missing or updated forms to complete patient registration.
Assist COVID screen team with questions and concerns regarding reported symptoms.   Additionally, they are responsible in reviewing, explaining and collecting patient account balances, collecting co-payments, and collecting all Diagnostic Center Self Pay, the coordination of mail and contributing to the security of the Centers.

Essential Job Functions:

  • Make Appointments and Check insurance Eligibilities 
  • Review ECW medical record at time of visit, including Tele/Audio Visits to verify missing information, taking photo ID, doing cross match for patient demographic & medical data including preferred pharmacy
  • Answer office phone calls; route calls to the appropriate provider/staff person
  • Enter messages/calls as Telephone Encounter in eCW
  • Check patients into and completes wavier forms as needed
  • Check all patient’s financial balances to inform financial services at time of visit when unable to collect ROA
  • Check eligibility on line or call insurance at time of service 
  • Create and assign Action with attached existing non-active and new insurance 
  • Enter HIPPA and other insurance information as required
  • Assist Patient calling insurances to change PCP
  • Create New Patient Accounts
  • Scan release forms and assign to Manager to process
  • Obtain prior reports from outside facilities
  • Refill Requests
  • Receive and review faxes material sent to office
  • Initiating and follow up on WI outside Prima CARE referrals
  • Initiate/create and retrieve W/C, MVA, PI injury claim information

Minimum Requirements:

  • Previous experience working in a healthcare environment is required. 
  • High school diploma or graduation equivalency degree (GED). 
  • Knowledge of office procedures usually obtained from a certificate or Associates degree in a business/administrative processes and procedures and basic computer skills.
  • Previous work-related skill, knowledge, or experience is required for this position.  

About PrimaCARE, P.C.:

Prima Care, P.C. was founded in 1996 and is a large, multi – specialty medical group serving southeastern New England.  With over 150 providers, including primary care physicians and a broad range of specialists, we offer quality health care, a diversity of services and treatments, convenient and friendly service, and state –of-the-art testing facilities to support your diagnosis and treatments.
In addition to our main Fall River campus and walk-in Center, Prima Care has medical offices and Walk In centers in Somerset, Westport, and Dartmouth, as well as satellite offices in Tiverton, Rhode Island.  We also provide care in patient’s homes, nursing homes and hospitals and two Outpatient Physical Therapy clinics located in Fall River and Somerset, MA.
We live and work by the golden rule and our company values that include integrity, respect, professionalism, ethical behavior and partnership.